{"id":2983,"date":"2025-07-08T16:52:10","date_gmt":"2025-07-08T20:52:10","guid":{"rendered":"https:\/\/idealcargo.ca\/foire-aux-questions\/"},"modified":"2026-02-12T15:35:42","modified_gmt":"2026-02-12T20:35:42","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/idealcargo.ca\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\n
\n Our affiliated dealerships are doing outstanding work to make our trailers available across the continent. We\u2019ve decided to make things easier for them by answering here the questions they are most frequently asked about our trailers.\n <\/div>\n <\/div>\n<\/section>\n\n
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\n \n Are your trailers made in Canada?\n \n \"\"\n <\/span>\n <\/a>\n <\/h5>\n <\/div>\n
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Absolutely! Our trailers are entirely manufactured in our factory, in Saint-Valere, near Montreal. Even better: 70 % of their components are sourced from Canada.<\/p>\n\n <\/div>\n <\/div>\n

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\n \n Can we buy your trailer directly from the factory?\n \n \"\"\n <\/span>\n <\/a>\n <\/h5>\n <\/div>\n
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No. We have surrounded ourselves with a network of affiliated dealerships across Quebec, Canada, and even the United States. Click here to view the complete list of our points of sale<\/a>.<\/p>\n\n <\/div>\n <\/div>\n

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\n \n Why choose galvanized steel instead of aluminum?\n \n \"\"\n <\/span>\n <\/a>\n <\/h5>\n <\/div>\n
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Galvanized steel is much more robust than aluminum and can withstand loads and stresses that aluminum cannot. It is also completely resistant to corrosion.<\/p>\n\n <\/div>\n <\/div>\n

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\n \n How to install an organizing system in an EvoCore trailer if there are no crossmembers on the walls?\n \n \"\"\n <\/span>\n <\/a>\n <\/h5>\n <\/div>\n
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GreenEdge biocomposite panels are highly resistant and allow for a more personalized installation than our traditional models. We even prepared a tutorial video<\/a> on this topic.<\/p>\n\n <\/div>\n <\/div>\n

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\n \n I would like to customize my Ideal Cargo. How do I proceed?\n \n \"\"\n <\/span>\n <\/a>\n <\/h5>\n <\/div>\n
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All customization are made through our dealership Tout se fait par notre r\u00e9seau de concessionnaires. Most of them are able to repair and modify your trailer according to your needs.<\/p>\n\n <\/div>\n <\/div>\n

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\n \n If the nearest Ideal Cargo dealer doesn\u2019t have the trailer I want to acquire in stock, how can I proceed?\n \n \"\"\n <\/span>\n <\/a>\n <\/h5>\n <\/div>\n
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You can place your order directly with the dealer.<\/p>\n

If the wait time is too long, you can contact us, and we will try to find the trailer you\u2019re looking for within our dealer network.<\/p>\n\n <\/div>\n <\/div>\n

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\n \n Can I buy spare parts or accessories directly from Id\u00e9al Cargo?\n \n \"\"\n <\/span>\n <\/a>\n <\/h5>\n <\/div>\n
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No. You local Id\u00e9al Cargo dealer can provide spare parts and accessories.<\/p>\n\n <\/div>\n <\/div>\n

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\n \n How can I install shelves, cabinets, or other hardware on an Evocore trailer?\n \n \"\"\n <\/span>\n <\/a>\n <\/h5>\n <\/div>\n
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We strongly recommend following the proper installation procedures to preserve the structural integrity of the trailer.<\/p>\n

Installation guides and tutorial videos are available on our YouTube channel<\/a>.<\/p>\n

If you are unsure, always consult your dealer before making any modifications.<\/p>\n

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\n \n What is the lead time for delivery of a new Id\u00e9al Cargo trailer?\n \n \"\"\n <\/span>\n <\/a>\n <\/h5>\n <\/div>\n
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Always check with your local dealers as lead time can and do vary.<\/p>\n\n <\/div>\n <\/div>\n

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\n \n What should I do if I have an issue with my trailer.\n \n \"\"\n <\/span>\n <\/a>\n <\/h5>\n <\/div>\n
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Always contact your dealer. They will ensure the safety of your trailer and recommend any repairs. If a warranty claim is necessary, your dealer will submit the claim and initiate the warranty process. No repairs, warranty claims, or service requests can be handled at the factory.<\/p>\n\n <\/div>\n <\/div>\n

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